What our Case Managers do
A case manager is a dedicated point of contact who helps a client navigate the complex web of services that influence mental health and recovery. Our case managers coordinate across providers, systems, and benefits — so the client does not have to do it alone.
- Needs assessment: identifying priorities in housing, health, benefits, education, and relationships.
- Service coordination: connecting the client to psychiatry, primary care, substance use treatment, therapy, and peer support — and making sure providers are talking to each other.
- Benefits navigation: Medicaid, SSI/SSDI, SNAP, LIEAP, housing vouchers, and other entitlements.
- Housing support: working with local housing authorities, shelters, and supportive housing programs.
- Medical coordination: helping clients establish and maintain a primary care relationship and address physical health.
- Legal and advocacy navigation: connecting clients to legal aid, court-involved services, or advocacy resources as needed.
- Transition planning: hospital discharge, housing transitions, re-entry from incarceration, or changes in level of care.
Not a replacement for clinical care
Case management coordinates and complements clinical behavioral health services — it does not substitute for therapy, psychiatry, or crisis services. In most cases, case management is delivered alongside one of our other services.
A partnership, not a takeover
Our case managers work with clients, not for them. The goal is always to build the skills and relationships the client needs to advocate for themselves over time — not to create dependency on a case manager forever.
How to access Case Management
Case management is typically built into a client's service plan when they engage with Empowering Minds. It can also be requested directly. Our intake team will verify eligibility and coordinate next steps.